The Future of Customer Experience: Getting ready for the Day after Tomorrow

We’re entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE.

Customers will enjoy a world of faster than real-time customer service. A world with hyper-personalized offerings. And a world with the most seamless user interfaces ever.

In his latest book and keynote, Steven helps companies to achieve these customer benefits in this new digital phase. He discusses three investment axes to achieve the perfect customer experience.

This keynote is a breathtaking story of how the latest technologies can help to win the heart and business of your customers. It shows you how you can leverage data to improve experiences. It discusses the latest new customer interfaces. It contains strategies for companies to fight the digital commodity magnet. And finally, it shows you how you can augment employee intelligence levels.

Featuring

Steven van Belleghem
Business Intelligence Specialist, JCDecaux

Steven is an international keynote speaker (given more than 1.000 presentations at events in over 40 countries) and author of four international bestsellers (his latest book, the offer you can't refuse, is named by Forbes as top 10 business book for 2021). His core expertise is the future of customer centricity. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven's stories.

Is this webinar Steven shares:

• How the latest technologies can help to win the heart and business of your customers
• How you can leverage data to improve customer experiences
• The latest new customer interfaces
• Strategies for companies to fight the digital commodity magnet
• How you can augment employee intelligence levels