Data Policies Service Delivery Lead

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

As data is reshaping the business world, how do we provide a differentiated, data-powered service to our clients?

Success in a constantly evolving world demands businesses transform into intelligent enterprises. They must adopt technologies fueled by data to enable continual refinements to performance, uncover new insights and make more informed decisions. And they need to ensure their use of data and technology is underpinned by trust to win credibility in the markets in which they operate.

To support this new working world and remain market leaders, EY is also transforming into a data-powered organization. Our strategic evolution enables us to provide new services and solutions, enrich client experiences and find smarter ways of working.

The Data Office is the engine driving EY’s transformation. It reframes how we find, manage, use and scale data to realize its full power and fuel new intelligent technologies.

With a value-first approach and driven by business outcomes, the Data Office designs a data-powered, trust-enriched journey, ensuring value creation.

The opportunity

Trust is central to EY’s data strategy. As a Data Policies and Trust Service Delivery Lead, you will become a key member of EY’s Data Policies team within the Data Office (DO). Within the DO, it is the responsibility of the Data Policies team to assist in the design and advise on the implementation of requirements for the various components that make up the ‘Trust Framework’ which will ensure the use of data will always comply with local laws, regulations, professional standards and contractual obligations.

Your key responsibilities

As a Service Delivery Lead you will be a senior member of the team and you have the opportunity to liaise with multiple stakeholders across the EY organization in over 150 countries. The role will provide exposure in implementing and driving end to end design of Trust Framework working closely with Data Policies leader and executive leadership which would drive key strategic business decisions.

You will be responsible for working closely across the entire Data Policies team and the wider Data Office, together with working with the EY service lines to capture and iterate on business requirements in relation to broader data usage and enhanced data governance within EY, especially in relation to evolving technology and new data driven solutions. Working closely with Policy Groups (General Counsel’s Office, Data Protection, Independence, Risk Management and Service Line Quality) at a global, area and regional level, you will be responsible to capture these requirements and to iterate on the approach in relation to design and implementation as they relate to our Trust Framework.

Skills and attributes for success

• Work closely with Policy Groups at the global, area and local level, together with local business sponsors to capture requirements, document processes and mitigate issues as they arise. You will require a solution focused approach and an ability to develop new methodology and frameworks to address the challenges of a global organization operating in over 150 countries.
• Act as a business consultant to identify the core requirements of the Policy Groups and act as a trusted advisor to a variety of internal stakeholders, identifying and addressing issues as they arise.
• Work with DO leadership in explaining the overall vision of EY’s Data Strategy and effectively and consistently communicate this to key stakeholders.
• Pursue and build relationships across the business globally and gather intelligence and bring insight about the wider data policy landscape
• Gathers feedback from solution teams and service lines to inform the execution of the various services of the Data Policies and Trust capability
• Support the implementation of an ongoing communication plan to educate key stakeholders on data governance
• Support the design and ongoing iteration of procedural documentation
  

To qualify for the role, you must have

• A degree in Law, Business, Computer Science, a related discipline or equivalent work experience. Advanced degree preferred, but not required.
• Any Data Governance, Data Protection or Industry certification is preferred
• 10+ years of total work experience consisting of:
• Minimum 7+ years of hands-on governance design and implementation. Experienced in technology with tangible, relevant and demonstrated experience with the analysis of complex business processes and data governance needs and development of re-engineering opportunities
• Minimum of 3 years of having been engaged within a multi-cultural, multi-disciplined, globally dispersed team
• Proven Track record within data governance with significant influence on overall direction of data policies and data lifecycle management
• Developing and monitoring the delivery of efficient and effective processes to diverse and complex data problems
  

Ideally, you’ll also have

• Pursue and build relationships across business and technology teams to gather intelligence, insight and understand priorities
• Responsible for the development of standard processes through the Data Office
• Provide input into and lead implementation of relevant and meaningful roadmaps and concepts and other deliverables that enables the overall business for better performance
• Support the development and maintenance of the strategic end to end data lifecycle management
  

What we look for

As a Service Delivery lead should be able to effectively coordinate work with Data Policy Analysts in the team to ensure successful delivery and work independently under minimal guidance with regular alignment with DO and Data Policies and Trust leadership.You should be able to recognize and manage risks in your area of responsibility, putting in place appropriate mitigation plans and communicating these to avoid surprises with key stakeholders. Provide formal and informal coaching on-the-job to grow team members to their full potential. Along with technical competencies, should possess supervisory attributes which are critical in reviewing performance, deliverables, work/responsibility assignment etc.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

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