Experience Strategy Analyst


Line of Service



Not Applicable



Management Level


Job Description & Summary

Welcome to PwC's Experience Consulting

Experience Consulting is a growing team that plays a key role in realizing the strategic ambitions of PwC. PwC aims to stand out from the competition by integrating different disciplines into one coherent approach. We call this approach BXT: Business, eXperience, Technology. The role of Experience Consulting is to make sure the whole cross-functional team approaches our client's problems through the BXT lenses. As Experience Consultants, we bring a new way of exploring what's possible, designing for human experiences and bringing them to life. We sell and deliver ‘Product & Service Innovation’ and ‘Growth Through Experiences’. We are a trusted community of problem solvers, partnering with our clients to shape their role in a changing world and deliver sustained outcomes. We work collaboratively, bring an outside-in perspective and embrace a growth mindset. As an international community of creators, makers and innovators we’re part of a multinational European team across offices in Amsterdam, London, Stockholm, Berlin and Paris to name a few. 


What does your work look like?
As an Experience Strategy Associate you represent the voice of the user - not just where they are but also where they want to be - even if they don’t know it yet. You’re relentlessly curious, have a natural interest in understanding people and what drives them. Your insights form the inspiration for the creation of memorable experiences with measurable impact on business and society. You look beyond the obvious answers and see unexpected connections overlooked by others. You are a left brain - right brain mix-up, can do rigorous analysis as well as think laterally and creatively. As a digital native you dare to challenge the status quo. You have a growth mindset, are open to broadening and deepening your skills and learning to hear and take action on feedback from others. You support cross-functional project teams throughout the entire end-to-end design process. 

Your skills and responsibilities include but are not limited to:

  • Conduct Research

  • Analyze Results 

  • Provide Insights

  • Present Findings

  • Personas and Customer Journey Mapping

  • Service Blueprints, Experience Mapping

  • Outline how digital technologies can  deliver impactful experiences

  • Design workshops 

  • Ideation, prototyping of solutions and concepts

  • User Analytics


Who are you? 

  • Bachelor and/or Master's degree

  • Qual & Quant research skills and analytical abilities that allow you to generate insights from data

  • Formulate strategy you work with the team to create structure from unstructured situations or chaos, you are highly organized

  • Team first mindset and ability to work autonomously

  • Self-starter, and proactive 

  • Combine technology with experience innovation

  • Familiar with trends and innovations across design, digital technology and experience 

  • Design Thinking, innovation frameworks

  • Agile product/service delivery (scrum skills)

  • Ability to create compelling visuals to support strategies and solutions

  • Effective storytelling, excellent presentation abilities

What can we offer you?

  • Many training and courses that contribute to your personal and professional development

  • An appropriate salary and extensive employment benefits. These benefits include a 'well-being budget'. This is a personal yearly budget of €1.000,- that you can spend on your health, e.g., mindfulness, sports, lifestyle coaching, a second screen for your home office and noise cancelling headphones

  • Monthly internet allowance

  • A lease car or car allowance, laptop and an iPhone

  • 32 holiday days per year

  • Informal and interesting (virtual) events with colleagues 

Apply now!

Are you interested in this vacancy and do you meet the requirements? Apply directly by clicking the button. We would like to receive your resume and cover letter. In addition, be aware that performing an assessment can be part of the application process. If you have any questions about the vacancy, please contact our Recruiter Roman Yaqut (roman.yaqut@pwc.com).

Please note: direct applications only, no recruiters.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Vacature informatie

Bedrijf: PwC

Locatie: Amsterdam

Opleidingsniveau: WO


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