Client Relationship Manager - Talent Products

Deze vacature is niet meer vacant

At Korn Ferry, we grasp every opportunity to surprise others and ourselves by going beyond expectations to deliver a bit extra. We call it exceeding potential. To inspire and excite people, teams, even entire organizations. To bring companies' strategies to life. To unite boardrooms and workforces. To unlock potential, realize ambitions, and change lives. Together, we are smarter. Together we are stronger. Together, we are more than.

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. 

Our 7,500 colleagues serve clients in more than 50 countries. We offer five core solutions.

  • Organizational Strategy
  • Assessment and Succession
  • Talent Acquisition
  • Leadership Development
  • Rewards and Benefits

The Role

Maintains / grows revenue streams from assigned client accounts/prospects by developing and maintaining relationships with the client, and leveraging Korn Ferry internal resources to ensure maximum revenues are generated over the longer term. Helps to raise the Korn Ferry profile and reputation, externally, and the profile of Global Product Group (GPG) internally. 

Key Accountabilities

Specific to this level

  • Responsible for end to end account planning including research and internal coordination across KF. If account is shared across other parts of KF you are expected to contribute / add value to that account team.
  • Maintains and grows revenue streams from assigned client accounts by developing and maintaining relationships with the client and leveraging Korn Ferry colleagues.
  • Is well-networked within accounts, building a list of quality cross-category contacts.
  • Achieves high levels of growth from existing accounts and a significant portion of sales credits from other collaborative sales effort
  • Ensures that client receives products and services to agreed standards of quality and on time by effectively overseeing and monitoring those who deliver the work and taking corrective action including escalation when necessary to guarantee client satisfaction and sustainable financial results.

Core to all levels

  • Responds in an appropriate and timely way to client needs
  • Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers
  • Tracks and updates client information and opportunities in customer relationship management systems
  • Engage with manager regularly to discuss pre-sale activity levels, new results, future meetings, pipeline, approaches to be successful, and technical/account management support needed to assist in sale
  • Prepares presentations, proposals and sales contracts
  • Communicates new product and service opportunities, special developments, information, or feedback gathered through field activity
  • Provides accurate pipelines and forecasts
  • Complies with contracting and account administration processes to ensure that contractual, legal and invoicing requirements are met and high levels of efficiency maintained.

Skills & Experience 

  • Track record of success in high value sales, with a consultative selling style, in B2B context
  • Highly professional with strong interpersonal skills and able to build trust and confidence on others
  • Excellent communication skills, including ability to give presentations to senior audiences
  • Strong business acumen and entrepreneurial spirit, high resilience
  • 5+ years of relevant business experience
  • A degree in HR, Business Administration; Business Management, Sales & Marketing, Psychology or related field, or equivalent work experience

Vacature informatie

Bedrijf: Korn Ferry

Locatie: Amsterdam

Opleidingsniveau: HBO/WO

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