(Senior) Manager Customer & Operations - Banking


Vacature informatie

Bedrijf: PwC

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform


Line of Service



Not Applicable


Management Level


Job Description & Summary


As a (Senior) Manager Customer - Banking, you will be solving important problems for our clients in the banking sector, with a focus on front-office transformations. A few examples of possible engagements in this field are designing and implementing a new client service model for a private bank, transforming the call center and back office department into one client service team, or developing and piloting a new lending proposition.

You will work intensively with colleagues from other PwC competencies, such as strategy, technology, UI/UX design, risk, finance, data analytics, legal and tax. By working in multidisciplinary teams we make the difference for our clients. The engagements you will be working on are complex and challenging. The solutions you design and implement are creative and directly impact how the bank’s customers are served and how their employees operate. In addition to your project engagements, you will build your network with clients and your colleagues at PwC. As a (senior) manager, you will be responsible for leading (sub-) teams, coaching and developing your junior colleagues and creating new commercial opportunities based on your entrepreneurial skills.


You have consultancy experience or you have experience working within a bank. Like your colleagues at PwC, you are enthusiastic, a team player, you combine a sharp mind with good communication skills, you enjoy coaching your junior colleagues and you are known for getting things done.

You recognise yourself in the profile below:

  • You have completed a Master’s, preferably in a technical or financial-economic field
  • You have 8 to 12 years’ relevant work experience
  • You have a proven track record in consultancy (or in consultancy roles within a bank)
  • You understand how banks work and have a view on the key challenges are future of the sector
  • You love to reimagine the possible to improve the customer experience at our client’s
  • You enjoy the challenge of using your practical and creative skills to analyse and resolve new issues in environments where technology plays a decisive role
  • It is your ambition to expand your knowledge of the banking sector and your passion for the sector means you wish to fathom all aspects of it
  • You like the prospect of carrying out projects both within The Netherlands and abroad
  • You are client-oriented and anticipate on possible needs of our client. You work with a long-term perspective on solving problems and you investigate possible future needs
  • You have commercial skills: you create opportunities, manifest hidden needs, have gut and are proactive

What we offer

Your career is yours. You decide. We offer you the opportunities. Challenging work that matters. You will receive intensive coaching and we will encourage your ambition and respect your personal choices. We offer you work of a varied nature carried out at top-notch clients. You will have access to a worldwide network and will share your knowledge, ideas and questions with the best professionals from your own and other disciplines. You will be valued for who you are and what you do. In an inspiring, inclusive and respectful working environment with great colleagues.

Working at PwC means enjoying an extensive package of employee benefits with consideration for your future growth and flexible approach to work and life:

  • Extensive coaching with a focus on your personal development
  • Excellent education and (international) training opportunities
  • Flexible working hours
  • An open culture in which you can practice giving and receiving feedback
  • Opportunity to work abroad to gain international experience
  • Play an important role in helping our clients with trending topics such as digital operating model transformation and emerging technology adoption.
  • Team events such as the annual PwC Consulting ski-trip and the team weekend
  • The opportunity to contribute to several internal projects such as corporate responsibility, several specific networks, diversity, innovation and/or recruitment
  • iPhone, laptop and lease car or compensation
  • 32 vacation days

Are you interested in this vacancy and do you meet the requirements? View our application process here or apply directly by clicking the button. We would like to receive the following documents:

-          Resume

-          Cover letter

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

Vacature informatie

Bedrijf: PwC

Locatie: Amsterdam

Opleidingsniveau: WO

Arbeidsvoorwaarden: Marktconform


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