Digital Strategy & Customer Experience consultant

Atos Consulting

Vacature informatie

Bedrijf: Atos Consulting

Locatie: Landelijk

Opleidingsniveau: WO

Arbeidsvoorwaarden: Uitstekend

Solliciteren

Are you looking for a next step in your career?

Your role at Atos:

Consultants in the Digital Strategy & Customer Experience practice have a key role to help clients in making decisions on how and what technology to use, how to structure their organization to be able to deliver the best (digital) experiences for their customers.

For years, it’s been the holy grail for all CX innovators: How to create and deliver customer experiences that seamlessly integrate the physical and digital? And for many years, we’ve failed: The gaps between channels too apparent, the hand-offs too obvious, the technical performance lacking, the inconsistencies glaring.

2018 is the year that it all starts to come together within the Customer Experience field: 

  • Look around you: Voice platforms bypass screens as consumers’ first choice for contact; augmented and mixed reality move from novelties to ubiquity; IoT technologies help us shape and enhance personalized experiences in the real world. And robots are migrating from the factory floor to the front desk.
  • This is what we do at Atos, helping our clients to create the best customer experiences for their customer. For example, with ING we have a innovation partnership to optimise the experiences of customers in the branches of ING. Intergrating start-up technology at ING to solve real business problem, while increasing the customer experience inside the branches.

Within digital strategy we help (multinational) organizations to develop their Digital / Customer strategy, including:

  • Create a vision in interactive design thinking sessions. For example developing the retail platform of the future within a few days for a large Dutch magazine distributor in a design sprint.
  • Creating the optimal customer journey. For example: Creating the omnichannel strategy by developing the omnichannel customer journey for one of the largest supermarket chains in the Netherlands.
  • Analysing the organization and develop the right technologie mix to be able to optimise this customer journey. For example, together with the Chief Technology Officer (CTO) of the Olymic Games creating the fan engagement platform for Liverpool Football Club to enage with millions of fans over the world.
  • Developing the right operating model so that the organization is structured in the right way to use this technology. For example, advising Nokia on how to operate to be created advanced analytics Center of Excellence.
  • Building a roadmap and business case to make clear how the strategy will be implemented and where the value comes from. For example, creating a operating model and high level business case for the banking platform of the future for a large organisation in the financial sector in London.

About Atos Consulting

Atos Consulting is a leading global business and IT consultancy organization. The Global Business Unit Benelux & The Nordics (GBU BTN) has five practices in the Dutch organization: Digital Transformation (Analytics/Codex, Digital Workplace, Digital Customer Experience/Digital Strategy), Business Performance Improvement (Industry 4.0, PEGA, Robotic Process Automation, SAP HANA), Transformation, Strategy & Innovation (TSI, Applicatie Transformatie, Hybrid Cloud), Governance, Risk & Compliance (Risk Management, Audit, IAM, Cybersecurity) and Foundation (a young professionals program).

Atos Consulting is part of Atos. Atos is a global leader in digital transformation with 120,000 employees in 73 countries and annual revenue of € 13 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through its Digital Transformation Factory, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies and industry knowledge, Atos supports the digital transformation of its clients across all business sectors. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, Unify and Worldline. Atos is listed on the CAC40 Paris stock index. 

What are we looking for:

  • Master from relevant areas;
  • Experience in consulting role highly desirable;
  • A high level of analytical thinking and working.
  • The ability to empathize with clients in politically challenging environments.
  • Openness, integrity, entrepreneurship and the ambition to be successful.
  • A true interest in (and an opinion about) developments in IT.
  • Fluent in Dutch and ideally another European language especially English, French, German, Spanish;
  • International mobility to serve our global clients and work with our Consulting teams in London, Paris, Munich, Amsterdam, Geneva, Madrid. 

Are you keen to use your experience within a company that is committed to supporting career development, don’t hesitate, join us, develop your talent and take advantage of career opportunities within Atos Consulting!

What we offer:

  • Participation in the international consulting projects along with the opportunity of implementing your own ideas and improvements;
  • Internal and external (technology) courses;
  • Access to our knowledge library and interdisciplinary e-learning portals;
  • A good salary and attractive extra benefits;
  • Excellent career opportunities;
  • The opportunity to work on complex projects for interesting clients;
  • Working in an innovative environment with ambitious colleagues and a committed practice partner and practice manager.
  • 29 days off 

Application & more information

For more information about this interesting step in your career you can contact Guido de Regt on +31 (0)6 4095 8442. Due to the GDPR we kindly ask you to submit your application not via e-mail but via the button below.

About Atos Consulting

Atos Consulting helps clients deliver innovation to their customers and improve cost and effectiveness by leveraging Information Technologies. With over 1,500 experts we provide advisory services and expertise so that our clients keep control of their processes and projects, can customise as much as required by directly managing the resources provided, and keep ownership of their assets and systems. Our five practices: Business Performance Improvement, IT Strategy and Transformation, Information Governance, Risk and Compliance, Digital Transformation, Digital Technology Unit, offer a range of cost effective transformation and innovative solutions tailored to each industry-sector.

Vacature informatie

Bedrijf: Atos Consulting

Locatie: Landelijk

Opleidingsniveau: WO

Arbeidsvoorwaarden: Uitstekend

Solliciteren

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