Product Operations Manager

Amsterdam Metropolitan Area
Deze vacature is niet meer vacant

At SafeSize, we don’t hire people, we invest in people! If you are bold, passionate and agile, willing to learn and thrive in a fast-paced and dynamic Tech Start-up environment, we want to meet you! SafeSize is tripling in size in 2018 and we always have place for true stars.

SafeSize is creating a brilliant shoe discovery experience; providing personalized shopping advice to more than 12 million consumers in more than 1.000 physical footwear retail stores worldwide. Using 3D foot analysis, 3D scanning of shoes and proprietary fitting algorithms and software, SafeSize combines brick & mortar and online and mobile solutions creating a truly omni channel experience. We have built the biggest global shoe database by examining and scanning the 3D shoe inner dimensions and together with our 3D foot measurement hardware in-stores, we help match people with shoes that perfectly fit! Together with our strategic partners (like HP, Nike, Adidas, Brooks, Puma, Asics and many others) we are the true technology partner for retail chains, like Intersport International, Perry Sport, Decathlon and many more! This unique offering has been proven to provide significant return on investment for these retailers who see their conversion rates increase an average of 68% and a reduction of product returns of 24%.

SafeSize is a truly international company with many different nationalities and offices in 4 countries. We value an innovative mindset and a passion for new technologies. We serve both end-consumers and our customers (retailers) at the same time, so customer centricity is in our blood. We change and grow constantly so energy and a positive spirit is seen in all what we do. 

About the role

To help us achieve scalable growth, an excellent product offering and to maximize customer satisfaction, we are looking for a Product Operations Manager to bring our company to the next level in terms of operational excellence.

You will be part of the Operations team and work closely together with Customer Support and Implementation & Training taking a key role in the Product Life Cycle. As we execute against a major new product launch in 2018, you will be at the forefront of change and transformation. Together with the Head of Operations, you will ensure that all inputs are in place for a scalable solution to fuel our growth. This means you will maintain relationships with our key brand partners such as Nike, Adidas and Asics, and our production partners abroad and drive cost reductions where possible. You will also manage our entire Global Shoe Database, which is one of the key inputs for our product containing information about all sports shoes characteristics and requiring great attention to detail. You will have day-to-day contact with our software development team to upload and coordinate new data batches and stock integrations. You will also manage a large team of flex workers that operate our 5 proprietary shoe scanning facilities across Europe necessitating excellent people skills. In addition to managing the operations of our current products, you'll also be responsible for the external release process of new product offerings working closely with development teams. And as we are a fast changing start-up there may be other responsibilities that you'll have to take on to help SafeSize become the dominant technology company providing brilliant shoe discovery experience for consumers. 

What we need in this role

  • A hands-on mentality and a thirst for change and improvements
  • A proven track record in moving projects forward and driving change
  • Being able to manage relationships with both partners and internal stakeholders
  • A proven track record of execution and versatility; a jack-or-jill-of-all-trades that has proved themselves in situations that require a high degree of adaptability;
  • Being able to bring structure in chaos by use of efficient processes, tooling and being able to embed these changes in the day-to-day activities of the people around you
  • Analytical skills and attention to detail
  • Great business acumen 

Key responsibilities:

  • Ensure that all the inputs for our current and future solutions to operate are in place
  • Manage relationships with our key product partners
  • Orchestrate the external release process of new products and features in close collaboration with the implementation team
  • Do anything it takes to help accelerate this scale-up to the next level 


  • Minimum Bachelor’s degree with excellent results
  • Minimum 2 and maximum 4 years working experience in consulting, investment banking, technology sector or other high pace environment
  • Experienced in working with large datasets, profound Excel knowledge a must-have
  • Experience in project management

Additional information

  • You will be put to a structured interview process with several members of our management team.
  • A small case interview may be part of the hiring process
  • We offer a competitive salary, 25 leave days and pension plan

Vacature informatie

Bedrijf: SafeSize

Locatie: Amsterdam Metropolitan Area

Opleidingsniveau: HBO/WO

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