Business Process Consultant - ServiceNow

Title

Business Process Consultant II

Your Role

Business process consultant II at Cognizant is someone who has strong responsible for delivery Process Improvement engagements by facilitating the “Future State” process design and modeling for clients. Would also be responsible for taking the clients to the next level of process maturity in terms “implementation” of improved processes, automation of processes through BBPM solutions. As a secondary responsibility, the Business Process Consultant II would be required to support the Business Development teams in pre-sales s activities by providing functional and technical support to the BD team in building the right solutions based on the client requirements.

Responsibilities

• Delivers workshops and demos.

• Process expertise in one or more areas

• Provides process definition guidance and best practices.

• Monitoring of deliverables before implementation.

• Manage client communications to ensure the effectiveness of the process strategy.

• Process development and maintain optimization programs.

• Update and maintain all process documentation.

• Design processes and standardize, improve or re design existing ones.

Design new processes to improve service delivery and maintain client relationships ensuring cost effectiveness.

• Preparing documentation for deliverables such as business documents and supporting management activities such as budget management.

• Act as a point of contact between the client and the technical team regarding process-related concerns.

• Maintain the whole operational process in compliance with the quality standards and contractual requirements determined by the company.

• Prepare and run Workshop sessions for requirements gathering.

• In conjunction with Sales Personnel, Solution Consultants, conduct transition briefings - communicate commitments and expectations in preparation for engagements

What We Offer

A competitive salary based on your qualities and experience.

What You Will Bring To The Team

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Diversity And Inclusion At Cognizant

Standardized description of D&I at Cognizant: At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion

Recruiter`s contact details

Name: Richa Sharma

Email address: Richa.Sharma20ba7d@cognizant.com

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.