Advisor Oracle CX Sales & B2B Services

Bedrijf
PwC
Locatie
Amsterdam
Opleidingsniveau
WO
Arbeidsvoorwaarden
Marktconform
Vakgebieden
Sectoren

Job Description & Summary

Our Oracle CX team focuses on designing and implementing sales and service processes, capabilities, and architectures to bring customer strategies to life. In collaboration with both Oracle as well as CX strategy experts from our Customer Practice we deliver customer transformation supported by the Oracle CX platform (engagement cloud).

You will advise companies on creating value from customer centric technologies/concepts with a special focus on our key propositions: Commercial excellence (Lead to cash Acceleration & Partner relationship management) and Omnichannel customer engagement (Service excellence and omnichannel engagements).

You will manage Oracle CX projects within the full breadth of the consulting field, from strategy through execution. Your projects can be in multiple industries and through focusing on your next career move, you can choose to specialize in one of them. In this position, you have the opportunity to develop your skills while gaining new insights and building relationships that will benefit you for the rest of your career.

Who are you;

You are an experienced Oracle CX advisor and you do not shy away from a challenge. You have the ambition to continuously develop and get the best out of yourself and your colleagues. Furthermore, you recognize yourself in the profile below:

  • You have at least at least 5 years of working experience in the implementation of Oracle (Lead-to-Cash) processes, Oracle CX Cloud applications; 

  • You have a completed university degree, preferably with knowledge in Business Administration, Marketing and/or Business Informatica; 

  • You are a functional expert in the field of Oracle Cloud and know (most) CX modules; Oracle B2B Sales and Service Cloud, Oracle Service Cloud and/or Oracle Marketing Cloud

  • Expertise in groovy scripting & BMQL is an advantage.

  • Knowledge of e.g. Oracle Field Service Cloud, Digital Customer Service or Oracle Knowledge Management is an added advantage;

  • You are fluent in English (proficiency in Dutch is a plus);

  • You have a strong character, and you are not afraid to speak your mind; 

  • You are able to communicate and collaborate with team members across locations to accomplish project goals.

What we offer; 

The opportunity to make an impact at the market leading organizations in the Netherlands and abroad with a team of inspiring colleagues. In addition, at PwC you are assured of excellent terms of employment <link>, including: 

A comprehensive total package of primary and secondary benefits;

32 vacation days per year;

An excellent pension scheme;

Plenty of training and development opportunities; 

A personal wellness budget of €1000,- per year.  You can spend this on your own health and well-being (e.g. mindfulness, sports, lifestyle coaching, a second screen for working from home, noise-cancelling headphones, etc.). 

Who we are 

As Advisor Oracle Cloud CX, you will fall under the Technology Advisory group within the Advisory field. We advise clients in the areas of mergers and acquisitions, organisational development, performance improvement and crisis management. We believe that technology driven transformation is not only about technology. 

Transformation is about people. People who are in contact with each other, who work together, deliver and purchase services, make and buy products. The way people experience that contact is changing because of technology. And that change requires a response from organisations. PwC supports organisations in each of the three pillars: operations, customer experience and technology.

At PwC Netherlands, over 5,000 professionals work closely together from 12 offices. We offer you plenty of opportunities, both professional and personal, to get the most out of yourself and your career. Discover, build relationships, develop yourself and make an impact. If you do, we guarantee you a varied job in a pleasant and collegial atmosphere. We are aware of our social responsibility and act accordingly. We do this with an eye for personal differences and the development of your specific talents.

Interested? Apply now!

Do you want to take on the challenge? Then apply immediately by uploading your resume and cover letter. For questions about the position please contact Roman Yaqut at roman.yaqut@pwc.com.

Vacature informatie

Bedrijf: PwC

Locatie: Amsterdam

Opleidingsniveau: WO

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