Teams Voice Tech Lead

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

In our globalizing economy the availability of skills and expertise is becoming more and more distributed. Within the ESPN team we enable EY professionals to meet the increasing pace of business by delivering productivity and collaboration solutions that empower them to work together where they want and how they want.

The Teams Voice Technical Lead is a highly skilled senior role with industry leading technical expertise to support one or more Product Managers. The Teams Voice Tech Lead has a deep end to end understanding of all technical aspects of the service and is the key integration point with other products/services.

Your key responsibilities

The Technical Lead in Teams Voice:

• Bridges service components across on premise and cloud, and across vendors, GDS and other supplying teams
• Manages the technical dependencies across the different products and services
• Drives the Teams Voice product portfolio strategy and long-term product roadmaps utilizing resources in the Architecture and Experience team, engineers, operations, and vendor experts
• Owns and initiates all innovation for the Teams Voice products
• Directs and oversees all architecture and engineering activities in service delivery and service deployment utilizing our Architecture, GDS and vendor organizations
• Acts as the last escalation point for major service outage resolutions
• Actively maintains his/her technical skills and expertise and intimate understanding of vendor product roadmaps using NDAs etc
• Directs & owns technical resolution of overall vulnerabilities and risks for the Teams Voice products
  

Skills and attributes for success

• Proven interpersonal skills with customer, stakeholder and vendor relationships
• Strong Technical skills
• Good English written and verbal communication skills
• Empathic listener and persuasive speaker
• Excellent presentation and negotiation skills
• Strong team player and independent self-motivated
  

To qualify for the role you must have

• Strong background for engineering and architectural design of Unified Communications with a focus on Microsoft Teams and Teams PSTN configurations
• Deep understanding of MS Teams core services, features, and feature management
• Deep understanding of data governance, data storage, and multi geo service availability
• History of working credibly with senior stakeholders
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
• Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others.
• Brings proven industry leading technical expertise of the product(s)
• Good understanding of the financial aspects of the product(s)
• 5-10 years’ experience in an Architecture or Engineering role
• Passionate, committed and determined
• The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities.
  

Ideally, you’ll also have

• Bachelor or Master degree in Information Technology or Business Management
• Approximately 10 years of experience in a comparable executive leadership role
• Industry technical certification for the relevant product(s) are required.
  

What we look for

A highly self-motivated experienced individual who has a strong desire to support the build of the Teams voice products, mature existing and new products as part of a collaboration team. Someone that enjoys the challenges working with the business and technology teams to align on strategy and deliver and maintain products that meet customer and technology team expectation.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com .