Unified Q&RM Program Manager - Global Delivery Services

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

• Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.
• Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
• Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity

The IT Risk Management Unified Quality & Risk Management (Q&RM) Program Manager role within Information Security is responsible for owning the end-to-end delivery of the strategic objectives of the Unified Q&RM program. This includes financial management, project oversight, risks management, status reporting, communications, and stakeholder management. This individual is a key contributor in the IT Risk Management function who enables a critical service to EY.

Your key responsibilities

The IT Risk Management function creates and maintains EY Technologies’ risk management framework, processes, tooling, and strategy. Our primary objectives are to enable EY Technology to build a risk-aware culture, reduce IT risk, defend against internal and external threats, and protect client and EY data.

As an Assistant Director for the IT Risk Management function within Information Security, acting as the IT Risk Management Unified Q&RM Program Manager you will oversee the execution of the Unified Q&RM program objectives by applying project management expertise based on globally recognized standards. You will team with key stakeholders to to design, establish and operate day to day program and governance structures tracking performance, status and benefit realization across workstreams. You will support a knowledgeable team with experience in planning, controlling and executing complex projects.

This role includes:

• Consensus: Ability to build consensus and influence decision-making process with key risk partners across the member firms to achieve program objectives.
• Requirements: Ability to clearly articulate program requirements to technical teams and project managers so that solutions and workflows can be designed accordingly to achieve the desired business outcome.
• Execution: Manage the end-to-end implementation of the program including tooling selection, development, testing, and roll-out.
• Ongoing governance: Manage the ongoing requirements of the Unified Q&RM program including executing on roadmaps for continuous improvement.

Skills and attributes for success

• Looks for ways to continually improve our risk management processes
• Consult and provide direction to leaders in EY Technology on effective risk mitigation strategies
• In partnership with the Global IT Risk Management Leader, drive adoption of industry leading risk management practices
• Deliver risk intelligence to EY Technology leaders to enable informed decision-making
• Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels
• Foster an innovative and inclusive team-oriented work environment. Play an active role in counselling and mentoring team members
• Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to quickly assimilate to new knowledge. Possess good business acumen. Remain current on new developments in advisory services capabilities and industry knowledge
• In line with our commitment to quality, you'll consistently drive projects to completion and determine that work is of a high quality. Your role in leading teams or parts of teams on engagements will depend on the size of engagement and will be under responsibility of higher levels. They will look to you to anticipate and identify risks and escalate issues as appropriate
• Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs.

To qualify for the role you must have

• An in-depth understanding of ISO 27002, ISO 27001, ISO 31000 frameworks and applying these frameworks
• Familiarity with local and regional regulatory requirements and how they impact IT policies
• Experience with RSA Archer
• Experience managing the communication to senior leaders in relation to our risk management program
• Ability to appropriately balance EY’s needs with business impact and benefit
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Ability to team well with others and to understand and integrate cultural differences and work with cross cultural teams
• Demonstrated ability to multitask and prioritize in a fast-paced environment.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
• Outstanding interpersonal, communication, organizational, and decision-making skills.
• Strong judgment and analytical ability
• PPM Tool expertise such as: Clarity, Primavera, MS Project, MS Server, Plainview, Niku HP
• PM Methodology expertise such as: Agile, Scrum, Waterfall
• 5 or more years of experience in the Information Technology, Information Security and/or IT Risk Management field(s).
• 5+ years of experience in managing senior staff/management staff in Governance, Risk, and Compliance
• An advanced degree in Computer Science, Information Security or a related discipline, or equivalent work experience.
• One or more of the following or equivalent certifications preferred: Certified Risk and Information Systems Control (CRISC), Certified Information Systems Security Processional (CISSP), Certified Information Security Manager (CISM), Certified Information System Auditor (CISA), Certified Internal Auditor (CIA), Global Information Assurance Certification (GIAC) in related area, CIPP, CIPT

Ideally, you’ll also have

• Experience in IT Risk Management and/or Information Security disciplines
• Experience in program and project management
• Experience in communicating to all levels of management, clients and vendors
• Strong English language skills; excellent writing, presentation, interpersonal, and communication skills are required
• Proven financial management skills.
• Proven experience in Service Delivery
• A working knowledge of policy frameworks such as ISO, COBIT and unified compliance framework
• Ability to appropriately balance internal functional needs with business impact and benefit
• Skilled in executive level presentations and briefings
• Experience managing the communication to senior leaders in relation to our risk management program
• Solid knowledge and working experience in governance, risk and compliance as applies to technology
• Projects advanced consultative skills to conduct effective questioning to break down complex issues into core elements, formulate appropriate ideas or planning and negotiate those ideas and plans clearly and concisely to advance a cooperative engagement by all levels of the organization including senior and/or executive management.
• Proactively maintains a comprehensive knowledge of the core business and financial drivers of EY’s service lines as well as the operating environment within IT. Works with peers and others in service specific IT groups to support the proper recognition of risk issues or to proactively position risk mitigation and other service improvement opportunities or to engage with others in the area of continuous improvement.
• Solid ability to guide or develop actionable roadmaps and to implement in an efficient way to drive all risk management directives.
• Ability to understand and integrate cultural differences and motives and to lead cross cultural teams.
• Good appreciation of the business benefits of internal control and good risk management and not just for compliance purposes (i.e., not limited to SOX, PCI or other regulatory mainstay drivers).

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

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