Implementation Programme Manager
ABOUT OUR CLIENT
Offering broadband, TV and landlines, BT is one of the UK’s most valued brands. And that’s just the start. With the impending acquisition of mobile provider EE, BT will become the UK’s first quad-player. Active in 170 countries around the world, a quarter of BT’s revenues come from global business services.
WHAT 88,000 HARD-WORKING PEOPLE CAN ACHIEVE
To get an idea of the scale of the business: BT’s fibre network passes more than three-quarters of the UK and over 5 million households watch exclusive live UEFA football, Premier League football and Aviva Premiership Rugby on BT Sport TV channels. A quarter of BT’s revenues (£18,287m in 2014) come from services to large businesses outside the UK. The corporate strategy revolves around delivering a superior customer experience and reducing costs to maximise long term cash generation, which is used to reinvest in growth.
THE COST TRANSFORMATION TEAM
As a finance-centric organisation, BT is aware that cost and revenue are equally important for bottom line results. And so every line of business sets annual targets for cost-reduction. The Cost Transformation Team (currently 100 fte) supports them in achieving these targets. The team was founded by CFO Tony Chanmugam as a breeding ground for future leaders at HQ in London. In recent years, Suraj Naik (Director of Cost Transformation) and Rikkya Okker (Head of Cost Transformation) have seen many team members graduate to senior roles throughout the business, including Group Transformation MD, International Field Services Director and Global Customer Services COO. The team consists of Cost Transformation Consultants, Implementation Programme Managers and Coaches. To support the business in its fierce ambitions, there are openings at several levels for professionals with varying backgrounds.
ABOUT THE POSITION
Manage robust projects which deliver cost and efficiency targets and enable the business to meet its long-term strategic objectives.
WHAT TYPE OF PROJECTS AND PROGRAMMES ARE YOU INVOLVED IN?
“Most projects start off with a handover from the Cost Transformation Consultant,” says Programme Manager Jess Goldsmith, “but my most recent one actually straddled discovery and delivery. We constructed an end-to-end overview of the cost base of our operational estates such as data centres, including lease, energy, security, maintenance etc. This had never been done before, because these costs were covered by different departments. We approached it from a different angle, which enabled us to make a difference.”
IN WHAT WAY DOES BT SUPPORT YOUR PROFESSIONAL DEVELOPMENT?
“I was actually promoted within the team recently because of my work on the operational estates. Our feedback system revolves around deliverables, stakeholder management, commercial insight, propelling the team further and project management. BT offers a lot of support for professional development - from masterclasses at the office to formal education such as an MBA or CFA in certain cases. Because of our type of work, we have a lot of exposure within the business, opening up a lot of perspective for next steps.”
WHAT TYPE OF CANDIDATE WOULD DO WELL IN THIS ROLE?
“Programme management skills will definitely come in handy. To translate recommendations into manageable work streams and make sure the right resources are allocated to implementation of recommendations, you needs to be analytically strong. You need to be able to manage high levels of ambiguity as well when it comes to recommendations and programme plans from different stakeholders. But your most important task is to bring all stakeholders on board, even when a matrixed organisation means one party has to change something to benefit another. So communication is key.”