ABOUT OUR CLIENT
Offering broadband, TV and landlines, BT is one of the UK’s most valued brands. And that’s just the start. With the impending acquisition of mobile provider EE, BT will become the UK’s first quad-player. Active in 170 countries around the world, a quarter of BT’s revenues come from global business services.
WHAT 88,000 HARD-WORKING PEOPLE CAN ACHIEVE
To get an idea of the scale of the business: BT’s fibre network passes more than three-quarters of the UK and over 5 million households watch exclusive live UEFA football, Premier League football and Aviva Premiership Rugby on BT Sport TV channels. A quarter of BT’s revenues (£18,287m in 2014) come from services to large businesses outside the UK. The corporate strategy revolves around delivering a superior customer experience and reducing costs to maximise long term cash generation, which is used to reinvest in growth.
THE COST TRANSFORMATION TEAM
As a finance-centric organisation, BT is aware that cost and revenue are equally important for bottom line results. And so every line of business sets annual targets for cost-reduction. The Cost Transformation Team (currently 100 fte) supports them in achieving these targets. The team was founded by CFO Tony Chanmugam as a breeding ground for future leaders at HQ in London. In recent years, Suraj Naik (Director of Cost Transformation) and Rikkya Okker (Head of Cost Transformation) have seen many team members graduate to senior roles throughout the business, including Group Transformation MD, International Field Services Director and Global Customer Services COO. The team consists of Cost Transformation Consultants, Implementation Programme Managers and Coaches. To support the business in its fierce ambitions, there are openings at several levels for professionals with varying backgrounds.